For those of you in the reseller business, here is a helpful tip that will
save your support staff a few hours of precious time. Before you send your
next machine out to an untrained client, change the permissions on /etc/passwd
to 666 and make sure there is a copy somewhere on the disk. Now when they
forget the root password, you can easily login as an ordinary user and correct
the damage. Having a bootable tape (for larger machines) is not a bad idea
either. If you need some help, give us a call.